Support Manager (APAC)
Steven has been deployed as APAC AMS Manager. He holds a Bachelor Degree from East China Normal University. In the past he served as a Team Lead & Senior Support Consultant for SAP Business One® directly at SAP. Before working there, he served in Sales & Planning for some renowned global players, such as NEC.
Steven has worked in the SAP Business One® Global Support Center for 10+ years, which equipped him with a deep understanding of the SAP Business One® product itself, as well as the entire support process. So far, he has been focusing on Logistics (Inventory, MRP, Production, Services etc.). He is a certificated Senior Support Consultant for all modules of SAP Business One®. Based on his previous deployment, Steven knows perfectly how to handle analyzing any challenge arising when working with SAP Business One® and he is a proven expert in flawless customer communication. He also acted as SME Support team lead for China at SAP. His responsibilities in that position included people & project management, performance tracking & review, etc. Last but not least, he was country advocator of the Japan localization in SAP SME Support, handling escalations, risk management, etc.
At be one solutions, Steven will manage our SAP Business One® support in the APAC region and he will supervise the entire support team down there. His deeper understanding of customers in Asia Pacific when it comes to language & culture will definitely lead him to immediate success. It is a cold hard fact, his knowledge and experience supporting the latest SAP Business One® functionalities is second to none – he will be a sure bet with any of your support requests.
Steven is based in Shanghai, China, where he lives with his wife and his 4 year old boy. In his spare time he enjoys writing short stories and he recharges his batteries with a good game of baseball every once in a while. By the way, he speaks Mandarin, Cantonese, English and Japanese – please get in touch with him, Steve will gladly answer your questions related to SAP Business One® and be one solutions, of course.